In the property sector in 2022, many estate agents are opting to employ an array of technologies that help them operate more efficiently and productively. There are many examples of technology that estate agents use nowadays – and this means that IT support is an important thing for many estate agents out there. We discussed this some IT support companies London estate agents use to outsource their IT management needs. One of them, a company named TechQuarters, discussed their views on the type of IT support companies in the property sector need.
Why Estate Agents Need IT Support?
We asked TechQuarters about why they feel estate agents need outsourced IT support. Their answer was that leveraging technology is becoming increasingly important for competing organisation, and where organisations rely on technology, they need to be sure that it is being managed and supported in the best way possible. As an IT support provider London based property and lettings agents have been working with for years, they have seen first-hand the growth in technology utilization within the sector.
Advantages of Outsourced IT Support
The first big advantage that estate agents can get from outsourcing their IT support is a more responsive service. Considering that a professional IT provider has more staff, more resources at their disposal, and their entire business model is centred around providing IT support, it makes sense that they will have very good response times.
In addition to offering very good response times, a good professional IT support company will also make sure that their support service is as proactive as possible. Businesses want to know that their support provider will respond as quickly as possible, but these days, they also expect their IT partner to anticipate issues and take steps to avoid them before they happen – this is the foundation of proactive IT support.
Outsourced IT support is a service, like any other, and there may come periods where a business needs that service less, or even more. This is why having a scalable IT support service is very useful – it means the client can pay scale the service up or down, so that they are always paying for what they need.
Understands Your Tech
Estate agents in 2022 use all kinds of software – from e-signature solutions, to CRM systems, to Lead nurturing and transaction management. Owing to this, one the most important aspect of good IT support for estate agents is, perhaps, that they have an in-depth understanding of the technology used in the sector. As a business, you don’t want the people who are providing a service you are paying for to waste time learning about your technology on the job; you want them to be equipped to support your organisation right from the get-go.
Another very useful feature for any kind of service is the option for flexible plans. For example, there may be a flagship service plan that an IT support company provides, but they might also have other plans, such as a remote plan, or a capped service, or even an extended hours service. Whether you need more or less than their standard service, there should be options to have a plan tailored to your needs.
Transparency into the service you are paying for is essential. You don’t want to be paying monthly for something that, for all you know, isn’t doing everything you need it to do. A common way in which B2B service providers offer transparency into their services is by assigning account managers to their clients. That way, the client has an easy-to-reach contact within the company, who can keep give them feedback, and who can take feedback from them.